KitSlate is a production-management platform for studios, freelancers and crews. It is developed and operated by MIXEL INC, a corporation organised under the laws of the State of New York, United States, doing business as KitSlate (“MIXEL INC,” “KitSlate,” “we,” “us,” “our”). MIXEL INC is the contracting party under these terms, the merchant of record for every subscription payment, and the controller of the personal information described in our Privacy Policy.
These Terms & Conditions govern your use of the KitSlate website at https://kitslate.app, the demo sandbox, the KitSlate application, the used-gear marketplace, the public crew directory, and any documents, emails or pages KitSlate generates or serves on your behalf (together, the “Service”). They incorporate our Privacy Policy and the practices described on our Security page.
By creating an account, entering the sandbox, or otherwise using the Service, you agree to these terms. If you do not agree, please do not use KitSlate. If you use KitSlate on behalf of a business, you confirm you have authority to bind that business, and “you” means both you and that business. You must be old enough to enter a contract where you live.
You need an account to store real work in KitSlate. You can sign in with Google, or with a one-time code sent to your email address — KitSlate never asks you to create a password and never stores one. You are responsible for keeping access to that email address and that Google account secure, and for everything done under your account. Tell us promptly at security@kitslate.app if you believe your account has been compromised.
The information you register with must be accurate, and you must keep it current. One person may hold one account; accounts are not to be shared or resold. The sandbox is open to everyone and holds sample data only — it is a playground, it is periodically reset, and nothing placed in it should be treated as stored.
A KitSlate account can operate one or more companies, each with its own branding, documents and settings. The account owner controls the workspace: who is invited, what they can see, and when access ends. If you are invited into someone else’s workspace, the data in it belongs to that workspace’s owner, your access continues at their discretion, and they may remove it at any time without notice to you.
Where your plan includes seats, you may invite teammates into your workspace. You are responsible for the people you invite: for confirming they are entitled to see what you share with them, for the accuracy of the access you grant, for their compliance with these terms, and for removing them when they should no longer have access. Seat counts, and any charges attached to them, are set out on the pricing page and in your billing settings.
KitSlate helps you plan productions and produce working documents — gear lists, call sheets, quotes, invoices, production briefs and talent releases. These are tools and templates, not professional advice.
Your Content belongs to you. We claim no ownership of it. You grant MIXEL INC a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, render, back up and display Your Content — strictly and only as far as needed to operate the Service for you, to send the documents you ask us to send, to publish the pages you choose to publish, and to comply with law. That licence ends when you delete the content or close your account, except for copies held in routine backups until they expire.
MIXEL INC does not sell, rent or license Your Content, does not disclose it for advertising purposes, and does not use it to train machine-learning models, whether its own or those of any third party. Customers may export an entire workspace to a single archive file, or export individual records in CSV and PDF format, at any time. MIXEL INC treats the availability of Customer-controlled export as a standing entitlement of the Service, and recommends that Customers maintain independent copies.
Some KitSlate features use a third-party AI model to read or interpret material you supply — reading a receipt or an invoice, matching an equipment description to a catalogue entry, mapping the columns of a spreadsheet you import, parsing a production document, or drafting suggested text. When you use one of these features, the material you submit is sent to Anthropic PBC and processed to return the result to you.
Under Anthropic’s commercial API terms, inputs and outputs are not used to train its models. We do not send your workspace to an AI model in the background; a request is made when you invoke the feature. AI output is a suggestion and can be wrong: you must review it before relying on it, and you remain responsible for every figure, document and record it touches. Do not submit material through an AI feature that you are not permitted to disclose to a processor.
We take reasonable and appropriate technical and organisational measures to protect the Service and Your Content. Our current practices — encryption, tenant isolation, authentication, backups, subprocessors, incident response and responsible disclosure — are described in detail on our Security page, including an honest statement of what we have not yet done.
Your obligations matter too. Keep your sign-in email and Google account secure, remove team members who should no longer have access, do not share invitation links or public document links more widely than you intend, and report anything suspicious to security@kitslate.app. Some KitSlate links — a public invoice payment page, a signature request, a published profile — are deliberately reachable by anyone holding the link, so treat those links as sensitive.
No service can guarantee absolute security, and MIXEL INC makes no such representation. In the event MIXEL INC becomes aware of a breach affecting your personal information, it will notify you without undue delay, stating the nature of the incident, the data affected, and the remedial measures taken.
How we handle personal information is set out in the Privacy Policy, which forms part of these terms. In summary, there are two distinct roles:
If you require a separate data-processing agreement to satisfy the GDPR, the UK GDPR or similar legislation, email support@kitslate.app and we will put one in place.
KitSlate is offered on the plans described on the pricing page. Paid plans are subscriptions: you choose a tier and a billing interval, and the subscription renews automatically at the end of each interval until you cancel it. There is no free trial on paid tiers — a paid plan starts when payment succeeds.
Fees are stated exclusive of taxes and are charged in the currency shown at checkout. We may change plan prices or the contents of a plan; if we do, we will give you at least 30 days’ notice by email before the change takes effect for your subscription, and you may cancel before then if you do not accept it. Continuing to use a paid plan after a price change takes effect is acceptance of the new price.
Your entitlements — which features your plan unlocks — are determined on our servers from your billing record, not by your browser. If a payment fails, we may retry it, and we may downgrade or suspend paid features after notifying you at the email address on the account.
Subscription payments are processed by Stripe, Inc. We do not collect, transmit or store your full card number, expiry date or security code at any point. Card details are entered directly into Stripe’s hosted checkout and are held by Stripe, a PCI DSS Level 1 certified provider; what reaches us is limited to what we need to run your subscription and show you its status — the plan, the interval, whether a payment succeeded or failed, the renewal date, the brand and last four digits of the card, and Stripe’s identifiers for your customer and subscription records.
Your use of Stripe is additionally governed by Stripe’s terms and Stripe’s privacy policy. You can manage your payment method, view invoices and cancel from the Stripe billing portal, reachable from your KitSlate billing settings.
KitSlate lets you issue invoices to your own clients and, where you connect a payment integration, collect payment for them. Those transactions are between you and your client. MIXEL INC is not a party to them, does not act as your agent, does not hold your funds, and takes no responsibility for whether your client pays, for the amounts or tax you charge, or for any dispute or chargeback between you.
You are responsible for the accuracy of every invoice you send, for the bank details printed on it, for issuing credit notes or refunds where they are owed, and for complying with the invoicing, tax and record-keeping rules that apply to your business. Payment status shown in KitSlate reflects what your payment provider reports to us and should be reconciled against your own records.
Prices shown for KitSlate subscriptions exclude taxes unless stated otherwise. You are responsible for any sales tax, VAT, GST or similar tax due on your subscription, other than taxes on our income. Where we are required to collect a tax, it will be added at checkout and shown on your receipt. Taxes on the work you invoice your own clients are entirely yours.
You can cancel a subscription at any time from your billing settings. Cancellation takes effect at the end of the interval you have already paid for: you keep paid features until then, and you are not charged again. We do not provide pro-rata refunds for a partly used interval, and fees already paid are non-refundable except where the law requires otherwise or where we have explicitly agreed in writing.
If we materially reduce a feature you are paying for, or terminate your account without cause, we will refund the unused portion of the interval you have paid for. Downgrading a plan may put you over the limits of the lower tier; where that happens we will tell you what exceeds the limit and give you a reasonable opportunity to export or reduce it before anything becomes read-only.
The demo sandbox holds sample data, is shared, is reset from time to time, and carries no availability or retention promise whatsoever. Do not put real production data, real client details or real crew personal information into it.
We may also offer features marked as beta, preview or early access. Those are provided as-is, may change or be withdrawn without notice, may not work correctly, and are excluded from any commitment we make elsewhere in these terms about the Service. Use them with that in mind, and keep exports of anything they touch.
The used-gear marketplace and the crew directory are venues we host. Listings, prices, condition descriptions, photographs, profiles and availability are supplied by the people who post them, and we do not verify them. MIXEL INC is not a party to any sale, hire, booking or engagement arranged through KitSlate, does not take possession of listed equipment, does not handle payment between buyer and seller, and offers no warranty about any item, person or company you find there.
You are responsible for what you list: that you own it or may lawfully sell or hire it, that your description and photographs are honest, that your price and availability are current, and that the transaction complies with the law where you are. Customers are advised to verify counterparties independently, to inspect equipment prior to payment, and to use appropriate escrow or payment protection arrangements where the transaction value warrants it. We may remove any listing or profile that appears inaccurate, unlawful, misleading or abusive.
KitSlate depends on third parties to function, and connects to others at your instruction. Infrastructure providers — hosting, database, email delivery, payments, AI — are listed on our Security page and in the Privacy Policy. Optional integrations you choose to connect, such as a calendar, are governed by that provider’s own terms as well as ours, and connecting one authorises us to exchange the data the integration describes. If you connect Google Calendar, you authorise KitSlate to write your bookings to the Google calendar you choose and to keep them updated, and nothing else; the data involved, how the credential is kept and what disconnecting does are set out in section 5 of the Privacy Policy. You may disconnect at any time, and KitSlate removes the events it wrote. We are not responsible for a third-party service’s availability, accuracy or acts, and a change on their side may change or interrupt a KitSlate feature.
Do not use KitSlate to:
Security research is welcome under the responsible-disclosure terms on our Security page. Testing conducted within those terms is not a breach of this section.
We may suspend or limit access to an account, a workspace, a listing or a feature where we reasonably believe it is necessary to protect the Service or other users, to stop a breach of section 20, to comply with the law, or because payment has failed. Except where the risk is immediate or the law prevents it, we will tell you why and give you an opportunity to put it right. Suspension is intended to be a step short of termination, and we will restore access once the cause is resolved.
The Service itself — the software, the interface, the design system, the document layouts and engines, the KitSlate name, logo and brand, and the MIXEL name and marks — belongs to MIXEL INC and its licensors, and is protected by copyright, trade mark and other laws. These terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service while your account is in good standing. They grant nothing else: no right to copy, modify, reverse-engineer, decompile, resell or create derivative works from the Service, and no right to use our name or marks without written permission, except to state factually that you use KitSlate. Documents KitSlate generates for you, carrying your branding, are Your Content.
If you send us an idea, a bug report, a feature request or any other feedback, you grant MIXEL INC an unrestricted, perpetual, irrevocable, royalty-free right to use it to improve the Service, without obligation to you and without it becoming confidential. This does not give us any right to Your Content, and we will not publish your feedback attributed to you or your business without asking first.
We aim to keep KitSlate available and fast, but we do not offer a service-level agreement, an uptime guarantee or a guaranteed support response time. The Service may be unavailable for maintenance, for a deployment, or because a provider we depend on has failed. Support is provided by email at support@kitslate.app, in English, on a reasonable-efforts basis.
KitSlate is actively developed, and it will change. We may add, alter or remove features. Where we remove or materially reduce a feature that a paid plan depends on, we will give reasonable notice by email and, where practical, a way to export what that feature held. We will not remove your ability to export Your Content.
Except where these terms say otherwise, and to the fullest extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, or arising from a course of dealing or trade usage. We do not warrant that the Service will be uninterrupted, error-free or secure, that defects will be corrected, that AI output will be accurate, or that the Service will meet your requirements. Nothing in these terms excludes a liability or a right that cannot lawfully be excluded, and if you are a consumer you keep your mandatory statutory rights in full.
To the fullest extent permitted by law:
These limits do not apply to liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or to any other liability that cannot lawfully be limited. If you are a consumer in a jurisdiction that restricts these exclusions, they apply to you only as far as that jurisdiction allows.
If you are using KitSlate for business purposes, you agree to defend, indemnify and hold harmless MIXEL INC, its officers, employees and contractors from any third-party claim, demand, loss, liability or reasonable legal cost arising from: Your Content; a document you produced or sent through KitSlate; your use of personal information belonging to your clients, crew or cast; a transaction, listing or engagement arranged through the marketplace or crew directory; your breach of these terms; or your breach of any law. We will tell you promptly about any such claim, will not settle it without your consent, and will let you control the defence, provided you conduct it competently and do not settle in a way that admits fault on our part or imposes an obligation on us.
You may stop using KitSlate at any time, cancel your subscription from billing settings, and delete your account from account settings. We may terminate or suspend your account for a material breach of these terms that you do not fix within 14 days of us telling you about it, for non-payment, or immediately where the breach is serious, unlawful or endangers other users. We may also discontinue the Service entirely, in which case we will give at least 60 days’ notice by email and refund the unused portion of any interval you have paid for.
Customers are advised to export Customer Data prior to termination. On termination your right to use the Service ends immediately. Deleting your account removes your workspace and its records from our live systems; residual copies may persist in routine encrypted backups until those backups expire on their normal cycle, and we may retain what the law requires us to keep, such as billing and tax records. Sections that by their nature should survive — ownership, feedback, disclaimers, liability, indemnity, governing law and this sentence — survive termination.
We may update these terms as KitSlate changes or the law requires. The “last updated” date at the top always reflects the current version. For a material change — one that meaningfully reduces your rights, increases your obligations, or changes price, liability or dispute terms — we will email account holders at least 30 days before it takes effect. Continuing to use KitSlate after that date is acceptance; if you do not accept, cancel before it takes effect and we will refund the unused portion of your current interval.
These terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Informal resolution. Prior to commencing proceedings, the parties agree to attempt in good faith to resolve any dispute informally for a period of 30 days. A party seeking resolution shall provide written notice to support@kitslate.app describing the matter in dispute and the relief sought.
If that does not resolve it, the state and federal courts located in the State of New York have exclusive jurisdiction, and both of us consent to venue there. There is no compulsory arbitration clause in these terms and no class-action waiver — you keep your right to have a dispute heard by a court. Nothing here removes a mandatory protection or a venue that the law of your country of residence gives you and does not allow you to waive; if you are a consumer in the EEA or the UK, you may bring proceedings in your own courts.
General and legal enquiries: support@kitslate.app. Security reports: security@kitslate.app. Privacy requests: privacy@kitslate.app.
MIXEL INC
a New York corporation, doing business as KitSlate
State of New York, United States
support@kitslate.app · kitslate.app